PGC Newsletters: 2018 Issue 1

Download 2018 Issue 1 (PDF)

Business Made Easy

Sandra Bollozos-Fraticelli

A Message from

Sandra Bollozos-Fraticelli (S), General Manager


Wow, how time truly flies. It was a great feeling to end 2017 with the news that Pacific Guardian Center was again certified under the Energy Star program for both the Towers and DTB. Per PGC’s building scientist, Dricka Thobois with Chelsea Group, “With a score of 98 presently, I believe you are the most efficient building in downtown Honolulu per the EPA’s records.” This recognition is a great way to start 2018 in this beautiful property!


We were pleased to welcome VIP from Meiji Yasuda (Pacific Guardian Center Ownership) on August 29th, 2017.


From left to right: Sheila Chong (Assistant VP); Brian Moore (Senior VP); Mr. Akio Negishi (President of Meiji Yasuda); Mr. Kazunori Yamauchi (Managing Executive Officer); Hisashi Matsuki (President of PGL); and Mr. Yasuhito Uchiki (Manager - International Business Department).

Clarissa Marquart

A Message from

Clarissa Marquart, Operations Manager

A big “mahalo” to all of the tenants who have been very supportive to our Operations team as we continued to expend capital expenditure funds to renovate common area carpets/wall coverings, replace 36-ton air handler units, and upgrade air conditioning controls throughout PGC during the year.

We are very proud to report that PGC officially completed the final phase of its 5-year elevator modernization project in 2017. A major investment was made to ensure that our tenants and guests travel to their offices in a vertical transportation system that included “state-of-the-art” controls, sophisticated button-less transport dispatching, new in-car informative screens and enhanced security features to secure all building floor access after hours. We welcome tenant feedback on the system as it is always “music to our ears” when tenants and guests share favorable comments about our elevators.

Another major project that was successfully and substantially completed in 2017 was our Parking Equipment Upgrade project. Have you noticed PGC’s new entrance/exit stations and updated ground floor paystation unit to improve PGC’s parking operations? A new customized user-friendly instructional decal will be installed in the near future to provide easy-to-follow directions for guests and new tenants on how to use the equipment. Just a Friendly Reminder: All tenants must continue to refrain from “piggy backing” through the entry/exit gates to ensure proper equipment operation. Please wait for the gate to lower after the car in front has passed through the entry/exit area. Proceeding forward thereafter will activate a sensor to raise the gate in a timely manner so your car can travel safely into/out of the parking structure. We have found that numerous equipment problems result from “piggy-backing” behavior so we truly appreciate your cooperation.

Leed Corner
LEED and related logo is a trademark owned by the U.S.Green Building Council and is used by permission.


  1. Less is best. Creating less waste and reducing transportation emissions leads to an eco-friendlier workplace and makes a difference to climate change. An easy way to accomplish both is to place your business supplies orders less frequently and buy in bulk when you do order. It will automatically reduce the amount of packaging and the amount of emissions from the delivery van, plus you’ll save money by buying in bulk!

  2. Breath of fresh air for 2018. You may not be able to plant a tree in your workplace to help combat greenhouse gases, but you could keep a plant on your desk which will clean your air and boost your mood.

In a study by the Agriculture University of Norway, sickness rates fell by more than 60% in offices with plants.

A study at The Royal College of Agriculture in Cirencester, England, found that students demonstrate 70% greater attentiveness when they’re taught in rooms containing plants.

‘LEED’ and related logo is a trademark owned by the U.S. Green Building Council and is used by permission. For more information about LEED Gold® Certification for Commercial Buildings:

No Smoking

Hawaii is the 14th state to celebrate going smoke-free and enact a comprehensive law that protects workers throughout the state from exposure to secondhand smoke. The Hawaii Smoke-Free Law, Act 295, prohibits smoking in enclosed and partially enclosed areas within 20 feet of doorways. Please observe the “Smoking Prohibited By Law” signs and smoke only in the designated areas of the open courtyard near the water feature. Pacific Guardian Center’s no smoking policy also includes electronic cigarettes.

Sarah Manderville


Meet the newest member of our Pacific Guardian Center team.

Sarah Mandeville, Property Coordinator

My name is Sarah Mandeville and I’m thrilled to be joining the PGC Team as the building’s Property Coordinator. It is an exciting opportunity to join the amazing property management team at PGC. A little about me – I grew up on the East Coast and graduated from The College of Charleston in South Carolina with a bachelor’s degree in Biology. I have a strong customer service background and have worked in the hotel and hospitality industry for nine years. My previous real estate experience was at Cirrus Asset Management Inc. in Waikiki. I look forward to being of great service to everyone here at the Pacific Guardian Center. Please feel free to drop by the Building Management office if you have any questions or would like to say Aloha.



Oktoberfest - September 29, 2017

PGC’s Oktoberfest celebration was a great way to welcome fall. Live entertainment by The Ompapa Band and fresh strudels were enjoyed compliments of the owners of PGC.

Fire Drill- October 13, 2017

Pacific Guardian Center’s Annual Fire Drill was a success! Please make sure all your employees are informed of the importance of the annual fire drill and have completed the PGC Fire Life Safety Online Training Program. We look forward to your active participation in our 2018 emergency evacuation drill. The online training is available 24/7 via the link below:

Link to Online Training

Blood Drive - October 24, 2017

Our quarterly blood drive was a great success! PGC collected blood from 25 donors for donation to The Blood Bank of Hawaii. About 200 blood donors are needed every day to help meet the needs of Hawaii’s patients. We are happy to be able to do our part in helping Hawaii’s patients. We would like to thank all the blood donors for participating and are looking forward to our next Blood Drive on Monday, January 29th, 2018.

Halloween Spooktacular - October 27, 2017

Halloween Spooktacular

This event is one of the biggest of the year at Pacific Guardian Center. We had a great turnout for our costume contest. The karaoke DJ was working hard to bring out the best in all our eager performers too. Congratulations to all our contest winners! Check out our Halloween Spooktacular event featured in PBN.

Visit PBN for more photos!

Malu Productions

Holiday Live Performance - Malu Productions
December 8, 2017

Join us in the PGC courtyard every Friday from 12PM-1PM for courtyard entertainment. Performances like the one from Malu Productions are a great way to kick start your Aloha Friday!

Holiday Wassail - December 15, 2017

PGC’s annual Holiday Wassail was a great turnout. Tenants enjoyed freshly made pie and warm beverages and listened to traditional holiday music. The beautiful decorations and live entertainment were sure to bring on the holiday spirit!

Help Understanding & Group Support (HUGS) Gifts
November 24 - December 20, 2017

PGC would like to thank everyone who donated gifts for HUGS this year. Because of PGC tenants’ big hearts and generous spirit, we were able to fulfil every child’s wish on our list!

The Holidays at Pacific Guardian Center

We wanted to share photos of our decorations this past holiday season. A reminder of the warmth of PGC. We hope you enjoyed the beautiful surroundings and took your own photos as well!

The Holidays at Pacific Guardian Center


Pacific Guardian Center does not allow pets of any kind in the building, except for Service Animals. A Service Animal is qualified under the Americans with Disabilities Act (ADA) of 1990 to assist people with disabilities. Service animals are granted public accommodations, including access to transportation and places of employment. Service Animals and Emotional Support Animals, or “Comfort Animals” are different. A comfort animal is not a service animal as defined under the ADA, and therefore they are not granted the same public accommodations as service animals. As Comfort Animals may be acceptable in residential situations, they are not granted accessibility to commercial businesses such as grocery stores, restaurants, and other places of business.

Storage Units Available!

32 SF - 365 SF: $100 - $690/Unit/Month (depending on SF)

Storage Units

Storage Units located within the PGC parking garage.

Fully lit, self-contained space that is equipped with fire sprinklers, raised flooring and a secure locking system.

Call to reserve your space today: Building Management at 537-6132

Open for Business and Renewals

To all our new tenants, our warmest welcome, and to all our existing tenants, thank you for your continued business.


  219Pokotylo Patent Services

  303King & King, Attorneys-At-Law

  308RJM Pacific Properties, Inc.

  314IT Kauai, Inc.

  325NewGround International, Inc.

  400William Fenton Sink

  414The Law Office of Natasha R. Shaw, LLLC

  415Jeffrey G. Ashmore

  433Moir Financial & Insurance Services | Dangler Construction

Makai Tower

  151Hawaii Commercial Real Estate, LLC

  152Ditech Financial LLC

  1520Law Office of Steven Hisaka

  1820Encore Group Hawaii, LLC

  1780ICX Transportation Group, Inc

  2050/2057TD Ameritrade, Inc.

  2070The Whiting-Turner Contracting

  2390Hawai’i Accident Law Center


  149Oahu Print Company, Inc.

  1460Mitsuyama & Rebman, LLLC

  1470Resources Connection, LLC

  1640Hoppe, Goodwin & Martin

  1835Law Offices of Ian L. Mattoch

  1850Bankers Life & Casualty Company

  2070Indevtech Incorporated

  2730Richard Turbin, Attorney, A Law Corporation

  2780Law Offices of Philip S. Nerney, LLLC

  2920Moss & Associates, LLC

Vacant Suites

Pacific Guardian Center has office space available ranging from a 381 SF office to a full-floor suite (14,139 SF) with ocean views! Please give our leasing agents at Hawaii Commercial Real Estate a call at (808) 440-2770 or visit them in Suite 151, Makai Tower.


After completing an annual survey of parking rates in the Honolulu Downtown Business District, Pacific Guardian Center adjusted its monthly parking rates to align with current market trends. Validation rates and motorcycle rates will remain the same in 2018. PGC Monthly Parking Rates (all prices include GET) effective January 1, 2018.


  RESERVED: $427.45

  UNRESERVED: $267.80



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Pacific Guardian Center

2018 Holiday Schedule

New Year's Day: Monday, 1/01

Presidents Day: Monday, 2/19

Memorial Day: Monday, 5/28

Independence Day: Wednesday, 7/04

Labor Day: Monday, 9/03

Thanksgiving Day: Thursday, 11/22

Christmas Day: Tuesday, 12/25

Tess Hirai

A Message from

Tess Hirai (B), Property Manager

Cheers to the New Year and with that is our list of building observed holidays in 2018. If you plan on coming in on the days noted above and require A/C and/or lighting, please submit your request via the IMPAK work order system by 3PM of business day prior to the holiday.

You can have an IMPAK!

Do you have a service request? Pacific Guardian Center uses a web-based tenant service request system. You can place your request 24/7 before you have a chance to forget about it. Login to IMPAK by clicking the link below to submit your service requests. We will process the request the next business day. Forgot your Username/Password? Let us know at 537-6132 or via email at

Login to IMPAK

Practice makes perfect! Are you prepared in case of a fire? Educating yourself and your fellow workers is only a few mouse clicks away. Visit: to launch the Life Safety Training and Compliance Program customized to Pacific Guardian Center. It is a training program that will show you a short video and a short quiz at the end. It is available 24/7 so also very easy to include under your new employee training program. Let the building management office know if you schedule your own emergency evacuation practice/drill. Forgot your Username/Password? Let us know at 537-6132 or via email at

Emergency evacuation training is an annual requirement. Be sure to complete it before our next fire drill in April 2018.

Life Safety Training & Compliance Program

HNL Auto Detailing

Free Wi-fi

Welcome to Pacific Guardian Center’s Wi-Fi Hotspot! This is a FREE wireless Internet access service provided to the tenants and guests of Pacific Guardian Center. So, in addition to the beautifully landscaped courtyard, you can also enjoy complimentary Wi-Fi on your smartphone or laptop. To connect, simply search your available networks and select “PGC-WIFI.” No password is needed and we hope you find this amenity useful.

Want to Get A Word In?

Here’s your chance to let others at Pacific Guardian Center know what’s going on with your company! Is there a new addition to your company? A congratulatory message you would like to convey? What about a promotion or a service or product that you offer that others may find interesting? We’ll spread the word for you in the upcoming issues of Pacific Guardian Center’s, BUSINESS MADE EASY.

Submit your story to Sarah Mandeville by email to Management retains the right not to accept any request it deems inappropriate for the newsletter.

Pacific Guardian Center, BUSINESS MADE EASY, is published four times annually by:

Graphic Artist: Stephanie Higa